13485 Privacy Policy — How We Protect Your Information
User privacy is a top priority at 13485. This policy outlines the types of information we collect, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
This policy applies to all users who access or register an account on 13485. Continued use of the platform means you agree to the terms set out here.
Information We Collect
When you register and use the 13485 platform, we collect certain categories of information to ensure our services run smoothly and securely. The information we collect includes:
Personal Account Information
This includes your full name, phone number, email address, date of birth, and banking details provided during registration or profile updates. This information is required to verify your identity, process deposits and withdrawals in MYR, and meet the platform's compliance requirements.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser version, IP address, and language settings when you browse the 13485 platform. This information is used to optimise the user experience and detect potential security threats.
Usage Data & Activity
Activity records such as games played, bets placed, session duration, and transaction history are retained for service delivery, customer support, and internal audit purposes. This data is not shared individually with third parties without legitimate grounds.
How We Use Your Information
All information collected by 13485 is used solely for legitimate purposes directly related to the delivery of platform services. The primary purposes for which your information is used are:
- Verifying your identity and safeguarding the security of your account.
- Processes deposits and withdrawals in MYR accurately and securely.
- Sends important notifications related to your account, promotions, and services.
- Providing responsive and effective customer support.
- Detecting and preventing fraudulent activity or platform abuse.
- Complying with applicable legal obligations and regulatory requirements.
- Improving the user experience based on aggregated usage pattern analysis.
We will not use your information for third-party marketing purposes without your consent.
Use of Cookies and Tracking
The 13485 platform uses cookies — small text files stored on your device — to enhance your browsing experience and ensure the platform functions correctly. Cookies are used for the following purposes:
- Session cookies: Keeping you logged in throughout your active session so you don't have to sign in repeatedly.
- Preference cookies: Saves your preferred language and display settings for a more comfortable experience.
- Analytics cookies: Helping us understand how users interact with the platform for internal improvement purposes.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect some platform features. We do not use third-party cookies for external advertising purposes.
Data Retention & Security Measures
All data collected by 13485 is stored on servers protected with industry-standard SSL encryption. Access to users' personal data is restricted to staff who require it to perform their official duties, and all access is logged for audit purposes.
Payment information and banking details you provide are processed through secure channels and are not stored directly in our systems beyond what is required for processing. Account passwords are stored in encrypted format and cannot be read by anyone, including 13485 staff.
While we take reasonable security measures, no online system can be guaranteed to be completely secure. You are also responsible for keeping your own password and account information confidential.
Information Sharing & User Rights
Third-Party Data Sharing
13485 does not sell, rent, or trade users' personal information to third parties for commercial purposes. We may share necessary information with trusted payment processors to facilitate MYR transactions, or with relevant authorities when required by Malaysian law. All third parties involved in processing 13485 user data are bound by strict confidentiality agreements.
Your Rights as a User
As a registered 13485 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You can update or correct inaccurate information through your account panel or by contacting customer support.
- Right to Erasure: You may request the deletion of your account and associated data, subject to record-keeping obligations prescribed by law.
- Right to Object: You can object to the processing of your data for specific purposes by contacting us directly.
Policy Updates & How to Contact Us
13485 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or service improvements. Any material changes will be communicated to registered users via account notifications or email.
The latest version of this policy is always available on this page. We encourage users to review it periodically. Continued use of the 13485 platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, wish to submit a data request, or need further clarification, please contact the 13485 support team by email at [email protected]. You may also refer to our FAQ page for further information.